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FAQs

Popular questions & answers

FAQs
How does Athlete Access work?

It costs £4.99 for 2 years access to our dedicated rewards service. We operate like similar discount platforms for students or key workers, exclusive discounts and perks from the brands everyone loves.

Who can join Athlete access?

Athlete access is available to anyone who is a registered member of any UK sports club (including all disability sports), a registered athlete competing or training through a UK club, an employee, coach, volunteer or staff member working at a registered UK sports club or sporting organisation.

What brands are on Athlete Access

We have teamed up with hundreds of brands across many categories so athletes can save on everyday essentials like food, nutrition, health, fitness essentials, travel, sports clothing equipment and many more.


Want to see which brands and who’s new? Check our brands and follow us on instagram


How does the verification process work?

When you sign up you’ll be asked to upload a document proving you are affiliated with a club. (a screenshot or clear photo will do)

If you have a recognised work email you will instantly be verified.

If email verification is not possible you can upload a proof of employment or affiliation with a club. This includes a recent payslip, official letter showing your name and your club.

AUTOMATED APPROVAL

Some of the documents above are eligible for automated approval which means you can get approved in just 2 minutes! If the document you upload is not clear or key information is not visible, we may need to send it for manual review (see below).

​MANUAL APPROVAL

Some documents may need to be sent for manual review. If this happens, we aim to complete our review within 72 hours.

You'll receive a confirmation email once your account has been reviewed. More information on the sign up process is available here.

​We only use your evidence to verify your account, we then delete it from our system once it’s been reviewed.


My evidence was rejected. What do I do?

If you uploaded evidence for auto-approval it may fail verification for a number of reasons including, unclear image or key information not visible. Your upload will then be sent for manual review and a decision will be made within 72 hours.

If the manual review is unable to verify your eligibility, we will send you an email to let you know. Don't worry, if this happens, you are welcome to re-apply via our normal sign-up process with the correct evidence.


Why do I need to provide evidence?

Brands offer exclusive discounts on Athlete Access to support athletes as they focus on their goals.


Verification helps us make sure their offers go to the people they’re meant for and helps us secure the best possible deals for you.

What do you do with the evidence I upload?

Your privacy matters to us.


We only use your evidence to verify your account, we then delete it from our system once it’s been reviewed

You can find full details in our Privacy Policy or email us on our contact page


How can I get my brand on Athlete Access?

Have a brand that you think would be great for athletes? Check out our partner with us page to see how you can get involved.

I am a retired professional athlete. Can I still join?

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